FAQs

Once you place your order, we'll send you a confirmation email with a tracking link so you can follow your package every step of the way. If you haven't received an email within 24 hours, please check your spam folder or contact us at service@houstonget.com.

We can modify orders that haven't been processed for shipping yet. If your order status is "Preparing for Shipping," "Shipped," or "Delivered," we're unable to make edits. Please contact us as soon as possible if you need to make a change.

We accept two main payment methods:

• PayPal — our primary payment processor, supporting MasterCard, Visa, American Express, and Discover.
• Credit Card — we also accept direct credit card payments via Visa, Mastercard, American Express, and Discover.

All payments are processed securely — your card information is never stored on our servers.

All transactions are processed in USD (US Dollars). If your card uses a different currency, your bank will automatically apply the applicable exchange rate at the time of purchase.

Yes! We support 3-installment payment options at checkout. Split your purchase into 3 easy payments with no extra fees. Available through supported payment processors at checkout.

We ship worldwide, including the United States, Canada, Europe, Asia, Australia, and more. Wherever you are, we'll do our best to get your order to you.

After placing your order, please allow 3–7 business days for processing and fulfillment. Once shipped, estimated delivery times are:

• United States: 14–30 days
• Other regions: May vary based on location and carrier

Please account for any local public holidays that may affect delivery timelines.

You'll receive a tracking number via email as soon as your order ships. Use it to track your package in real time. If you haven't received tracking info within 7 business days, please reach out to us at service@houstonget.com.

If you're not home, the carrier will typically attempt a re-delivery the next business day, or leave a notice for you to schedule a new delivery time. In some cases, you may need to pick up your package from your local post office. Check the notice left by the carrier for specific instructions.

Yes, we accept returns under the following conditions:

• The item was purchased from houstonget.com
• The item is unused and in its original condition
• The return request is made within 14 days of delivery

To start a return, email us at service@houstonget.com with your order number and reason for return.

Absolutely! Exchanges follow the same conditions as returns. When contacting our support team, simply let us know you'd like an exchange and specify the item you'd prefer. We'll guide you through the process.

Return shipping is free of charge if the return is due to our error (e.g., wrong item sent, damaged in transit). If the return is for another reason (change of mind, etc.), the cost of return shipping will be deducted from your refund. Contact us first and we'll provide the return address and full instructions.

Once we receive your return at our warehouse, we'll confirm it within 14 days. After your return is accepted, your refund, exchange, or store credit will be issued within 14 days. You'll receive an email confirmation once it's processed.