Return & Refund Policy
Your satisfaction is our top priority. If something isn't right with your order, we're here to help — with a straightforward return and refund process, no runaround.
We want you to love what you ordered. If something isn't right, you can return it — as long as the following conditions are met:
Starting a return is simple. Just follow these three steps:
Return shipping cost: If the return is due to our error (wrong item, defective product), return shipping is free of charge. If you're returning for another reason, the cost of return shipping will be deducted from your refund.
Once we receive your return and inspect the item, we'll process your refund or exchange within 14 days. You'll receive an email notification as soon as it's done.
Refunds are issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 1–2 billing cycles for the amount to appear on your statement.
For defective or damaged items, we offer a full refund or free replacement — your choice. Just send us photos of the issue and we'll take care of the rest.
For hygiene, safety, and legal reasons, the following items cannot be returned or exchanged:
If you received a defective or damaged item from any of the above categories, please contact us immediately at service@houstonget.com — we'll assess on a case-by-case basis and do our best to make it right.
Our support team responds within one business day. Send us your order number and we'll guide you through the whole process — quickly and hassle-free.
