Shipping Policy
Everywhere.
Free shipping on orders over $80. We process every order with care and keep you informed every step of the way — from checkout to your doorstep.
We keep shipping simple. Orders over $80 always ship free — no codes needed, no fine print.
| Order Total | Shipping Destination | Shipping Cost |
|---|---|---|
| $0 – $79.99 | Worldwide | $9.99 |
| $80 and above | Worldwide | 🎉 FREE |
All delivery dates and times are estimates provided in good faith. Actual delivery may vary based on your location, carrier capacity, and local conditions. We'll always keep you informed if there are any delays.
Here's what to expect from the moment you place your order to the moment it arrives at your door:
We ship to customers across North America, Europe, Asia, Australia, and beyond. No matter where you are, we're committed to getting your order to you safely.
Please note: International orders may be subject to local import duties, customs fees, or taxes upon arrival in your country. These charges are outside our control and are the responsibility of the recipient. We recommend checking your local customs regulations before ordering.
For EU and UK customers: Estimated delivery times reflect the earliest available delivery. Unless stated otherwise, deliveries will be completed within 30 days of order acceptance. This policy does not affect your statutory consumer rights.
Once your order has shipped, you'll receive an email with your tracking number. Use it to follow your package in real time.
If you haven't received a tracking email within 7 business days of placing your order, please check your spam folder first — then contact us and we'll look into it right away.
If you're not home when your package arrives, the carrier will typically attempt re-delivery the next business day, or leave a notice with instructions to schedule a new delivery time.
In some cases, you may need to collect the parcel from your local post office or pickup point. Check the delivery notice or your tracking link for specific instructions from the carrier.
While we always aim to meet our estimated delivery windows, delays can occasionally occur due to high order volumes, extreme weather, carrier disruptions, or customs clearance for international shipments.
If your order is significantly delayed, we will proactively reach out to you with an updated estimated delivery date. You can also contact us at service@houstonget.com at any time and we'll provide a status update.
Our support team is here Monday–Friday 9AM–5PM and Saturday 10AM–6PM. We respond to all emails within one business day.
